Customer Service Representative

Hire Solutions•Monroe, NY

17d

About The Position

Are you a natural communicator who thrives on solving complex challenges and turning frustrated customers into loyal brand advocates? We are seeking an energetic, empathetic, and meticulous professional to join our team as a Full-Time Customer Service Representative. In this role, you will serve as the primary voice, face, and heartbeat of our company to your clients, delivering world-class service experiences via phone and email. This position is not merely about reading scripted responses; it is about human connection, critical thinking, and decisive action. We are looking for individuals who are genuinely people-smart —those who possess high emotional intelligence, active listening capabilities, and the instinct to understand both the spoken and unspoken needs of our clients. Combined with exceptional problem-solving skills and an unwavering commitment to remaining organized in a fast-paced environment, the successful candidate will play a pivotal role in driving customer retention and operational excellence. The Ideal Profile: Three Essential Core Strengths People Smart: You effortlessly read social cues, build immediate rapport, navigate high-stress human interactions with grace, and adapt your communication style to diverse personality types. Proactive Problem-Solving: You do not settle for surface-level fixes. You possess a diagnostic mindset that identifies root causes, develops innovative solutions, and mitigates future occurrences. Flawless Organization: You manage time efficiently, maintain structured documentation, juggle multiple high-priority cases simultaneously, and ensure that no detail ever slips through the cracks.

Requirements

High School Diploma or equivalent required
Minimum of 2-3 years of proven experience in customer service, client relations, help desk support, or an interactive hospitality/retail environment.
High Emotional Intelligence: Instinctive ability to demonstrate tact, diplomacy, patience, and composure under pressure.
Meticulous Attention to Detail: Pride in keeping accurate documentation and a passion for finding discrepancies before they escalate.
Adaptability: Comfort with ambiguity, shifting priorities, and evolving technological platforms in a dynamic work environment.

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Build and maintain long lasting relationships with clients
Handle your clients accounts with professionalism.
handle calls and emails.
Deeply Understand their needs and requests and enter into system accurately (packing instructions and lists)
communicate clients packaging needs with manufacturing team
communicate instructions with warehouse team
handling shipping logistics to ensure clients needs are met.
Maintain an empathetic posture, validating customer concerns while establishing realistic expectations regarding resolution timelines and outcomes.
Accurately document every customer interaction, notes, action items, and outcomes within our enterprise into system.
handle A/R- if client payment was received and communicate with book keeper as needed.
Manage an active queue of open support tickets, prioritizing tasks based on urgency
Maintain an organized workspace