Customer Service Representative

RAND-WHITNEY MID-ATLANTIC LLC•Red Lion, PA

17d•$26 - $39•Onsite

About The Position

Responsible for effectively serving all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively on how to resolve product and service problems.

Requirements

Prior computer data entry experience preferred.
Excellent communication skills and presentation skills.
Application knowledge and skill for computer data entry.
High School Diploma/ Equivalent.
Ability to work in a fast paced environment.
Ability to work independently.

Responsibilities

Maintains customer records by updating account information.
Attracts potential customers by answering product and service questions, and providing information about other products and services.
Generates correspondence to secure additional customer information to resolve customer disputes.
Maintains detailed files for documentation.
Provides timely feedback to the company regarding service failures or customer concerns.
Maintains accurate pricing and executes price adjustments.
Purchases tooling, sheets and finished goods and processes vendor invoices and invoices to customers.
Maintains inventory.
Acknowledges and resolves customer complaints, arranges pick up of material, and processes credit to customer.
Handles special projects and assignments as business dictates.
Responsible for the maintenance, creation, and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA.