Customer Service Representative
About The Position
The NYC Department of Finance (DOF) is responsible for administering the city's tax revenue laws efficiently and transparently, fostering public trust and encouraging compliance while delivering exceptional customer service. The Customer Operations Division oversees various business centers, the City Register's Office, and divisions related to land records, adjudication, and collections. This division processes tax and parking violation payments, records property transfers, adjudicates violations, and manages enforcement activities for unpaid taxes and fines. The Business Centers, located in each of the five boroughs, are crucial for communicating payment amounts, maintaining record quality, and assisting individuals with payments, impounded vehicle releases, payment agreements, and preparations for parking ticket hearings. The Brooklyn Business Center is seeking a dedicated and detail-oriented Customer Service Representative to join their team.
Requirements
- Permanent in the Clerical Associate Civil Service title or reachable on the current Clerical Associate Open Competitive Exam No. 3120.
- Include Employee Identification Number (EIN) when applying.
- Indicate permanent Civil Service title or list number for Exam No. 3120 in cover letter.
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit.
- Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
- Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
- Enroll eligible customers into various Payment Agreements.
- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
Benefits
- Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
