Customer Service Representative
West Shore Home•Cleveland, OH
•Onsite
About The Position
West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
Requirements
- Strong communication and customer service skills
- Ability to work independently and stay organized
- Positive, solution-oriented mindset
- Comfortable managing multiple tasks in a fast-paced environment
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Handle inbound and outbound customer calls
- Assist customers with post-installation service requests
- Schedule service appointments and coordinate necessary follow-up
- Order replacement parts through manufacturers when needed
- Communicate schedule updates and service timelines to customers
- Escalate urgent customer concerns to branch leadership when appropriate
Benefits
- Paid training
- Medical, Dental, and Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Employee discounts and referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
