Customer Service Representative

Oil Dri • Chicago, IL

14d • Onsite

About The Position

This position is responsible for the processing and follow up of US and Canada customer orders. The position requires extensive follow-thru with customers, sales, production and logistics to ensure timely delivery and accurate billing of customer orders.

Requirements

• College degree preferred.
• Previous customer/sales service experience recommended
• Familiarity with SAP, JDE or similar ERP environment desirable.
• Detail oriented with a high level of accuracy and organization.
• Excellent communication and organizational skills
• Able to handle multiple tasks effectively and efficiently with multiple interruptions
• Ability to work independently and on a team
• Basic level of Microsoft 365 suite and internet skills

Responsibilities

• Maintain direct responsibility for designated accounts, from order receipt through shipment to customer to invoicing
• Accurate and timely entry of customer orders
• Handle daily service and order activities.
• Work closely with plant schedulers and transportation group to securing on-time deliveries
• Play critical role in developing customer relationships and resolving customer issues
• Provide backup to team members
• Maintain master file information
• Invoice orders and complete month-end closing transactions
• Entry of credits, debits, and sample order requests
• Recording and reporting on ongoing issues

Benefits

• Competitive pay ($22/hour / $43,000) - ($27.50/hour / $53,500) + annual bonus
• 401(k) with 6% company match
• Paid parental leave, generous PTO, & paid holidays
• Work-life balance
• Career growth with exposure to senior leadership.
• Annual merit increase opportunity
• Fitness & Gym Reimbursement
• Employer Contribution - Health, Dental

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree