CSR (2nd Shift)

Infinity Staffing Solutions • Greenfield, IN

2d

About The Position

This role is for a Temp-to-Full-Time Customer Service Representative working the 2nd shift. The primary responsibilities include managing assigned individual customer accounts, providing focused assistance via telephone, email, and chat regarding orders, shipping, and returns. The representative will maintain records of customer interactions, process order requests using basic data systems, and utilize knowledge bases to address known issues. Additionally, the role involves assisting in the creation of order support documents, ensuring tasks are completed efficiently, and multitasking effectively. Building strong relationships with customers and internal staff is crucial, as is professionally and promptly resolving all customer concerns.

Requirements

• Minimum OUTLOOK/EMAIL/PHONE ETIQUETTE
• At least 1 year of experience working in an office/data entry position.
• Excellent communication skills in English (verbal & written).
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work in a team.
• Problem-solving skills.
• Strong customer focus.
• Attention to detail.
• Critical thinking
• Should be flexible to assist where needed
• Willing to adapt to change

Responsibilities

• Assigned individual customer accounts
• Provide focused assistance by telephone, email, & Chat.
• Providing information about orders, shipping/returns, and methods.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Use basic order data processing systems to manage customer order requests
• Use knowledge bases to share information about known issues.
• Assists in the creation of order support documents, as required.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Multi-tasking - prioritizing and managing multiple open items at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as warehouse staff, Supervisors, and coworkers.
• Addresses all internal and external customer issues and concerns in a professional and timely manner to achieve a successful resolution

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed