Customer Service Representative

Purestar Group • Miami Lakes, FL

16d • $65,000 - $75,000 • Onsite

About The Position

We are looking for an experienced Customer Service Representative to be part of Purestar in Miami, FL! This position is responsible for managing customer queries and complaints, while actively seeking out and engaging with new customer prospects and providing exceptional service. This includes processing orders, contract modifications, and acting as a liaison with Operations.

Requirements

• Must possess a valid Driver’s License
• Position requires high school diploma or equivalent
• Must be able to work independently and follow instructions
• Exceptional written and verbal communication skills
• Comprehensive mathematical skills, familiar with financial controls
• Exceptional customer service
• Strong work ethic, organized, attention to detail
• Strong safety awareness
• Computer literate
• Flexible time

Nice To Haves

• Bilingual is a plus

Responsibilities

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints
• Communicate and track any service or quality issues and feedback; anticipate customer needs
• Responsible for consistent communication touchpoints; in-person, phone or email
• Able to provide full presentations in field and at service meetings
• Inform Manager of any problematic situations
• Ensures compliance with company policies and procedures
• Ensure a safe working environment
• Perform other duties as required

Benefits

• Medical, Drug & Vision and Dental coverage for employees
• Group Life Insurance
• Health and Dependent Care Flexible Spending Accounts
• Paid Time Off
• 401(K) with Company Match
• Tuition Reimbursement Program
• Career advancement within the company
• Various incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED