Customer Service Representative (Anchorage)

ENSTAR Natural Gas Company, LLC•Anchorage, AK

2d•Onsite

About The Position

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. As a Customer Service Representative, you will play an essential role within our Anchorage Customer Accounting Department, reporting to the Customer Accounting Supervisor.

Requirements

High school diploma or equivalent.
One year of prior customer service experience, call center experience preferred.
One year cashier and /or customer service experience preferred.
Proficiency with Microsoft Office Suite, specifically Excel and Word.
Strong math, accounting, and clerical skills.
Strong verbal and written communication skills.
Ability to type 50+ wpm 10-key by touch.
Professional telephone etiquette.
Professional personal appearance.
Enthusiastic and energetic customer service attitude.
Ability to pass a drug, background, credit, past employment, and driving record screening.
Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

Nice To Haves

Prior utility industry experience is desirable, but not required.
Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
Basic administrative skills and ability to perform related tasks.
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
Effective oral and written communication skills to effectively communicate policies and procedures to others.
Ability to use general office equipment such as computer, fax, phone, copier, etc.
Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
Ability to convey information clearly, effectively, and professionally.
Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.

Responsibilities

Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
Research account and billing discrepancies; perform account adjustments as necessary.
Cashiering; includes balancing and preparing deposits.
Cash machine operation.
Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
Perform credit balance refunds and adjustments.
Process billing for Damage Claims
Perform bank corrections and research and adjust misapplied or unidentified payments.
Research, bill, and collect on damage claims.
Administer various Heating Assistance Programs.
Perform general collection functions: active and closed accounts and department purchasing.
File and scan documents.
Search archives for historical information.
Process outgoing and returned mail, sort mail, and enter mailing address changes.
Respond to customer questions and concerns via phone (call center environment) and email correspondence.
Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
Cross-train with other department tasks.