Customer Service Representative- Mass Merch & Chains

Penguin Random House US•Westminster, MD

3d•Onsite

About The Position

Penguin Random House is seeking a dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster, Maryland. The regular working hours for this position are Monday – Friday 8:30am – 5:00 pm. Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process. Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution.

Requirements

High School diploma or equivalent
2-3 years prior customer service experience
Order fulfillment experience
Excellent organizational and prioritization skills
Ability to multi-task, work independently & be a self-starter
PC Proficiency to include Microsoft EXCEL
Experience communicating through email
Effective written and oral communication skills
Professional, patient and empathic phone presence

Nice To Haves

Some college preferred
Experience in a support center environment preferred
Outlook a plus
SAP and MARC experience a PLUS!
Bilingual or Multilingual fluency; German, Japanese, Chinese, Spanish and French is desired but not required
Ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.

Responsibilities

Serve as the first point of phone and email contact for customers, sales representatives, and other internal and external customers.
Answer inquiries relating to product and pricing.
Handle order tracking.
Resolve customer problems.