Customer Service Representative-SDU-Work From Home-San Antonio TX ONLY

Systems & Methods, Inc. (SMI)•USA - Remote TX, TX

1d•Remote

About The Position

SMI is a leading technology producer in the human services field, developing state-of-the-art solutions for complex human service operations. As a family-owned and operated business for 54 years, SMI fosters a culture of teamwork, dedication, empowerment, and work-life balance, considering employees and clients as part of an extended family. We are a multi-state operation with over 650 employees across the United States, seeking individuals who are technical, creative, client-focused, and willing to go the Extra Mile. We offer an optimal atmosphere for career growth and achievement with competitive compensation and benefits. We depend on our SMI team to support and develop the best systems and product lines in the industry, expecting continued innovation. If you are looking for a meaningful and fulfilling career, consider SMI.

Requirements

Knowledge of customer service techniques, including how to handle upset callers.
Knowledge of policies and procedures involved in SDU payment processing.
Knowledge of child support policies.
Knowledge of SMI and state client’s child support system.
Knowledge of modern office practices, procedures, and equipment.
Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs.
Ability to maintain accurate and interrelated records.
Ability to respond promptly to customer needs.
Ability to identify and resolve errors.
Ability to work with integrity and ethically.
Ability to work independently with little direction.
Ability to meet schedules and timelines.
Ability to work confidentially with discretion.
Ability to communicate effectively, both orally and in writing.
Ability to apply interpersonal skills using tact, patience, and courtesy.
Ability to work varied schedules and overtime hours, as necessary.
High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience.
Proficiency in data entry skills including keyboard, mouse, and 10-key pad.
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products.

Nice To Haves

Fully Spanish/English bilingual (results in a higher pay rate)

Responsibilities

Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements.
Process correspondence in accordance with Standard Operating Procedures and contract requirements.
Document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements.
Complete SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.