Customer Service Representative

EcoShield Pest Solutions • Lakewood, WA

3d • Onsite

About The Position

The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company. The CSR works closely with internal teams to deliver exceptional customer service and ensure operational efficiency, both locally and in coordination with the centralized Customer Care Center. This position is on-site and reports to our Lakewood, WA (98499) branch.

Requirements

• High School Diploma or GED, preferred.
• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.

Responsibilities

• Provide proactive customer service via phone, email, and messaging systems, addressing inquiries and ensuring customers stay on schedule with their appointments.
• Schedule new and recurring pest control services and coordinate 4-point home inspections for existing customers with Branch Sales Professionals.
• Log and manage calls from customers, technicians, and management in the internal system, ensuring accurate documentation and timely follow-up.
• Assist with daily technician schedules, monitor service completion, perform system clean-ups, and escalate issues to management as needed, while completing monthly training in Pest Webs.

Benefits

• Weekly Pay
• Paid sick and vacation time
• 10 company-paid holidays
• Comprehensive medical, dental, and vision insurance options
• Health Savings Account (HSA)
• Short-term and long-term disability coverage
• Voluntary life insurance
• 401(k) with a competitive match
• Employee Assistance Program (EAP)
• Discounted pest control services for employees and their friends/family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED