Customer Service Representative - North Arlington, NJ

SUPPLYONE INC.•North Arlington, NJ

6d•$60,000 - $70,000•Onsite

About The Position

The CSR oversees daily customer accounts, order processing, customer-specific inventory requirements, reporting, pricing, project coordination, and quality-related activities. Acting as the primary liaison between customers and internal SupplyOne departments, the CSR ensures customer needs are clearly understood and effectively met.

Requirements

Strong written and verbal communication and customer service skills.
Excellent organizational and problem-solving skills.
Ability to analyze information and make sound business decisions.
Basic math skills, including pricing and profit calculations.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to manage multiple priorities accurately and with strong attention to detail.

Nice To Haves

People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and development of employees, emphasizes collaboration and honest, open and direct communication, is accountable for actions
Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset
Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees and communities, embraces empathy, integrity and compassion in all interactions
Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas
Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals

Responsibilities

Manage daily customer account activities and build effective working relationships with SupplyOne personnel.
Use independent judgment and discretion when addressing customer matters.
Investigate and resolve customer inquiries and service issues.
Prepare customer quotes, proposals, and pricing information.
Process customer orders, change requests, and supporting documentation.
Monitor production schedules and expedite orders to meet delivery requirements.
Track shipments and coordinate deliveries to meet customer needs.
Partner with purchasing to manage customer-specific inventory.
Prepare reports and maintain records for customer orders, inventory, projects, and account activity.
Review purchase orders for accurate pricing, specifications, and delivery requirements.
Maintain accurate files, records, and supporting documentation.
Use Amtech, Microsoft Office applications, and other business systems to complete assigned responsibilities.
Complete other duties and special projects as assigned.