Customer Service Representative - Basalt/Willits

Alpine Bank•Basalt, CO

1d•$21 - $26•Onsite

About The Position

This entry-level position is focused on meeting the needs of Alpine Bank customers by providing exceptional customer service. The role involves receiving and paying out money, as well as accurately keeping records of cash and negotiable instruments involved in various transactions. The core of this job is 'Caring About Others' and demonstrating expertise in customer care.

Requirements

Customer Service oriented individual.
Basic skills in conflict resolution, complemented by clear and effective verbal and written communication skills.
Utilizes basic communication skills to mediate conflict resolution.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Basic mathematical and cash handling skills.
Sufficient in Microsoft Office programs and Adobe Acrobat.
Understanding of banking compliance regulations.
Familiar with basic fraud detection and location security.
Basic understanding of the features and benefits of Alpine Bank consumer and business products and services.
Understands the importance of maintaining confidential information.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.

Nice To Haves

Previous cash handling and/or customer service experience preferred.
Alpine Bank Development Academy – Level I training

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Customer Surveys standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Processes transactions, such as, but not limited to, deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering.
Assists with Synapsys events as needed.
Performs safe deposit box entry and exit functions for customers.
Follows all bank policies and procedures.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team-oriented environment.
Composes and submits proper business correspondence, including, but not limited to, letters and electronic mail, to internal and external customers.
Regular and reliable on-site attendance is required as an essential function of this position.
Performs other duties as assigned.