Customer Service Representative

Abbott Label Inc • Itasca, IL

11d • Onsite

About The Position

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.
• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.

Nice To Haves

• Order entry experience preferred.
• Experience in printing industry preferred.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED