Customer Service Representative

Williams-Sonoma Customer Care Centers•Las Vegas, NV

6d•Onsite

About The Position

Williams-Sonoma, Inc. is hiring Customer Service Representatives for our Las Vegas, NV location. This is a full-time, onsite opportunity for candidates who enjoy helping customers, solving problems, and working in a supportive team environment. This role is a great fit for someone looking for stable employment, paid training, strong benefits, employee discounts, and long-term career growth.

Requirements

Customer service experience preferred
Strong communication and active listening skills
Ability to remain calm and professional when resolving customer concerns
Strong problem-solving skills and attention to detail
Comfortable using computers and learning multiple systems
Reliable, dependable, and team-oriented
Comfortable working in a fast-paced, onsite environment

Nice To Haves

Retail, hospitality, or call center experience is a plus

Responsibilities

Answer inbound customer calls and assist with questions, concerns, and order-related issues
Provide friendly, professional, and solution-focused support
Listen carefully to customer needs and resolve issues with empathy and accuracy
Process returns, adjustments, and other customer resolutions within company guidelines
Troubleshoot customer concerns and determine appropriate next steps
Follow up when needed to ensure customer satisfaction
Learn and apply product knowledge, policies, and procedures
Work closely with team members and leadership to support a positive customer experience