Customer Service Representative

Spring Meadow Nursery Inc • Grand Haven, MI

7d • Onsite

About The Position

Great Garden Plants is seeking a Customer Service Representative to provide outstanding customer service. This role will provide enthusiastic customer service while responding to customer inquiries via phone, email, and chat. The right candidate will have a flexible schedule and is open to working 30-40 hours per week onsite. No green thumb is required, but a commitment to exceptional customer service is necessary! The anticipated season duration is February – October.

Requirements

• Two years’ previous sales/marketing and customer service experience
• Excellent time management and organizational skills
• Commitment to providing excellent customer service
• Positive and energetic personality
• Strong computer and phone skills
• Accurate data entry skills
• Ability to multi-task with various projects
• Attention to detail
• Work independently with limited direct supervision

Nice To Haves

• Horticultural knowledge a plus

Responsibilities

• Process orders in accordance with company policies/procedures.
• Answer the telephone and respond to emails and chats in a timely manner.
• Provide horticulture information to educate customers on our products.
• Promote our company brand professionally.
• Performs other related duties as required.
• Follow Great Garden Plants, Inc. Employee Handbook.
• Follow Great Garden Plants, Inc. Safety Handbook.

Benefits

• Health Insurance eligible, subject to new hire waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed