Second Shift- Medical Logistics- Communications

Accurate Courier Services • Sharonville, OH

3d • Onsite

About The Position

Accurate Courier Services is seeking a dependable and detail-oriented Customer Service Representative for their Cincinnati team. This role is crucial for a medical courier service that supports healthcare organizations with time-sensitive and critical deliveries. The Customer Service team ensures accurate order entry, monitors delivery progress, and proactively addresses potential issues. This fast-paced position requires strong communication, attention to detail, and problem-solving skills for unexpected situations.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience preferred
• Strong phone, verbal, and written communication skills
• Ability to stay organized and focused in a fast-paced environment
• Strong attention to detail
• Ability to multitask and prioritize responsibilities
• Comfortable using computers and learning new software and systems
• Basic Microsoft Excel knowledge
• Good problem-solving and decision-making skills
• Dependable with consistent attendance and punctuality
• Willingness to work overtime when needed

Responsibilities

• Answer incoming client calls, enter orders, and provide delivery updates
• Review and process routed and on-demand delivery orders
• Monitor active routes and deliveries for delays, missed steps, or potential issues
• Complete Quality Assurance checks and follow up on missing or incomplete information
• Maintain accurate documentation of customer and delivery information
• Communicate with Dispatch and Operations to resolve delivery issues
• Handle customer questions and concerns professionally and escalate when necessary
• Follow established procedures while using good judgment when unexpected situations come up
• Communicate clearly and professionally with clients, drivers, and coworkers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED