Customer Service Representative
About The Position
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience.
Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience in a real estate related industry.
- Detail-oriented and customer service driven with strong written and verbal communication skills.
- Demonstrates strong analytical, problem-solving and time-management skills.
- Familiar with industry concepts, practices, procedures and associated risks and liabilities.
- Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.
Nice To Haves
- Real Estate Related Experience is Preferred
Responsibilities
- Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
- Review search packages & reports to provide accurate assistance to our customers.
- Respond to incoming calls and deliver timely and professional support.
- Maintain compliance with Company policies and good housekeeping practices.
- Other duties as assigned.
Benefits
- optional health and welfare insurance (medical/dental/vision/life/disability)
- paid holidays, vacation, and sick time off
- matching 401(k) plan
- matching employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
