Customer Service Representative

Weber Distribution LLC • Moreno Valley, CA

18h • $25 - $26 • Onsite

About The Position

The primary responsibility of this role will be to act as the first point of contact with external customers. Provide prompt, courteous and effective customer service in processing customer orders. Using either a customer designated computer system or the Weber’s system; the CSR will receive inbound orders, process shipments requests in accordance to any specifications and respond to customer inquiries. Support the safety efforts and customer service requirements.

Requirements

• Ability to multi-task in a fast paced environment
• Manage priorities in a timely and efficient manner within critical deadlines
• Accuracy in handling customers’ orders
• Strong customer service skills
• Ability to communicate effectively
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of organization.
• Apply common sense understanding to carry out instructions furnished in a written, oral or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Strong analytical skills, as well as, independent thinking/reasoning ability.
• Strong interpersonal skills required.
• Able to work effectively with a wide range of personnel.
• Proficient in Microsoft Office
• High School diploma or GED
• Six months to one year experience and/or training: or equivalent combination of education and experience

Responsibilities

• First point of contact with external customer providing prompt, courteous and efficient customer service.
• Process all customer orders in accordance to customer specifications
• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems
• Receive and processes all order releases, including systems update and customer notification
• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required
• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts
• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits
• Provide clerical support services as required by customer: generating custom reports and responding to specific needs
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED