CSR

Aptyx•Taunton, MA

14d•Onsite

About The Position

The Customer Service Representative is responsible for ensuring smooth day-to-day excellent service to customers. This role serves as a key point of contact for clients and also supports internal administrative functions.

Requirements

Minimum High school diploma or equivalent
Proven experience in administrative or customer service role
Strong communication and interpersonal skills
Proficiency in office software (e.g., Microsoft Office, Google Workspace)
Excellent organizational and multitasking abilities
Problem-solving skills and attention to detail

Nice To Haves

Associate or bachelor's Business degree preferred
3-4 years' experience preferred
Experience with Excel
Experience with QuickBooks
Familiarity with office management tools and procedures
Ability to work independently and as part of a team

Responsibilities

Work as point of contact for customer inquiries
Respond to customer questions via phone, email, or in person
Resolve customer issues efficiently and professionally
Assist in processing orders, returns, and service requests
Maintain customer accounts and update information as needed
Handle incoming calls, emails, and mail distribution
Manage daily office operations, including scheduling, filing, and correspondence
Maintain office supplies inventory
Maintain accurate records and databases
General office administration tasks as needed, maintain and coordinate cleanliness of office space
Prepare reports, documents, and presentations working with Senior team members to support location activities.
Preparation of documents in support of operations and supply chain, i.e. job folders
Support onboarding of new employees and assist with employee inquiries