Customer Service Representative

Localcoin

6h • Hybrid

About The Position

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. They envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world. At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of their rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way. If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, Localcoin looks forward to hearing from you! The role of Customer Support Representative involves handling inbound calls, live online chats, emails and text conversations with new and existing customers. You will be responsible for delivering Localcoin’s commitment to exceptional customer advising, coaching, and overall support in English and French. This position will be based out of their office in Etobicoke, ON, and will have a hybrid work schedule of 2 days per week.

Requirements

• A passion for ensuring an outstanding customer experience
• Fluent in English (both verbal and written)
• At least 2 years of relevant work experience in a contact centre environment (eg. customer service, sales support, tech product support or similar function)
• Strong written and communication skills
• Experience handling customer service requests and inquiries
• Detail-oriented, organized, efficient and able to multitask
• You love Cryptocurrency and Blockchain

Nice To Haves

• Experience working with CRM systems like Zendesk or Freshdesk, and live chat bots would be helpful
• Bilingual French-English is an asset

Responsibilities

• Provide high-quality customer support while following company support protocols and processes
• Guide and process customer inquiries in a fast-paced environment
• Communicate with customers via phone, SMS, email, and online chat
• Provide knowledgeable answers to questions about Localcoin products
• Work with Localcoin’s internal departments to meet our customers' needs
• Help resolve issues as quickly and accurately as possible
• Ongoing oversight of customer transactions and assisting in remedying issues therein
• Support our internal processes to ensure precision, efficiency and customer satisfaction

Benefits

• Competitive Salary & Benefits – We value and reward our team members.
• RRSP Group Matching Program – We invest in your financial well-being.
• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
• Professional Development – Opportunities for learning and growth covered by Localcoin.
• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
• Impactful Work – Play a key role in a growing company and make a real difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees