Customer Service Representative (PPC)

Presbyterian Church USA • Louisville, KY

4d • Hybrid

About The Position

The ideal candidate will have outstanding computer skills, a positive attitude, and strong people skills. They should be highly organized and comfortable working on multiple tasks in a fast-paced environment. They should also be comfortable upholding the values of the organization.

Requirements

• Two years or more in a customer service related position
• Strong computer skills and proficient in Microsoft applications
• Proven ability to handle large volumes of calls/emails in a fast-paced environment
• Excellent written and verbal communication skills
• Able to manage multiple projects at once
• Excellent organizational skills with a strong attention to detail

Nice To Haves

• Knowledge of the Presbyterian Church (U.S.A.) is a plus
• Spanish or Korean language skills a plus
• Knowledge of the PC(USA) preferred

Responsibilities

• Answer inbound calls on multiple toll-free lines
• Key and import orders, credits, and subscription data into business software
• Assist customers with electronic products and online ordering
• Research and resolve customer ordering issues
• Export orders to third-party vendors
• Organize and assemble mailings to customers as needed
• Other duties as assigned

Benefits

• An excellent health care plan with low premiums
• A defined-benefit employer funded pension
• Optional 403b
• Optional dental and vision coverage
• A flexible office/home work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED