Customer Service Representative
About The Position
WSP is searching for Full-Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service. Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path. Only candidates who reside in the local area will be considered for this position.
Requirements
- Six (6) months or more Customer Service experience required
- Excellent verbal communication skills
- Must be able to pass background and drug screenings
- Proficient computer skills in a multi-monitor environment
- A quiet, dedicated workspace free from distractions
- A reliable high-speed internet connection capable of supporting business operations and household internet usage
Nice To Haves
- Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred
- Bilingual (English/Spanish) preferred, but not required
Responsibilities
- Assists with Customer Service calls
- Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
- Process customer requests for new and additional transponders.
- Respond to customer emails from the Customer Service Email Inbox
- Process inbound mail, which includes payments, account updates
- Process requests for new ExpressToll accounts
- Perform related duties as assigned by supervisor
- Meet or exceed performance criteria established for the position
- Maintain compliance with all company policies and procedures
- Ability to consistently meet attendance requirements
- Ability to achieve and maintain departmental performance standards
- Ability to prioritize and multitask
Benefits
- bonus incentives
- recognitions
- growth opportunities
- medical coverage
- dental coverage
- vision coverage
- disability coverage
- life coverage
- retirement savings
- paid sick leave
- paid vacation (or other personal time)
- paid parental leave
- paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
