Customer Service Representitive (CSR)

OmniCable•Houston, TX

22d•Hybrid

About The Position

OmniCable is seeking an outgoing and self-assured Customer Service Representative (Sales Support) to contribute to the company's growth. The role involves providing best-in-class customer service and fostering positive customer relationships. OmniCable, LLC is a leading redistributor of wire and cable, electrical products, and value-added services, serving distributors across North America from 16 distribution centers. Founded in 1977, OmniCable is a subsidiary of Dot Family Holdings, driven by a mission to empower shared success through innovation and collaboration.

Requirements

High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills

Nice To Haves

Bachelor’s Degree, or equivalent experience
Salesforce.com proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales

Responsibilities

Support Account Managers by assisting with customer needs, issues, and other related administrative duties
Establish and maintain positive work relationships with internal team and customers
Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
Support order completion with customers as needed
Receive and coordinate incoming call overflow
Enter and maintain customer information, questions, and issues in OPUS and SFDC
Provides friendly and efficient Customer Service throughout.