Customer Service Representative

TEKsystems • Hawthorn Woods, IL

5d • $20 - $20 • Hybrid

About The Position

We're seeking a customer-focused Customer Service Representative to join a collaborative team supporting customers and internal partners across North America. In this role, you'll serve as a key point of contact for service requests, product support, parts ordering, and scheduling field service technicians. If you enjoy problem-solving, working in a fast-paced environment, and delivering exceptional customer service, we'd love to hear from you.

Requirements

• 2+ years of customer service experience in an office or professional setting.
• Experience handling inbound and outbound phone calls.
• Strong data entry skills with accuracy and attention to detail.
• Proficiency in Microsoft Office, including Word and Excel.
• Strong communication, organizational, and multitasking abilities.
• Basic computer and troubleshooting skills.

Nice To Haves

• Associate's or Bachelor's degree.
• Experience with SAP, ERP, or CRM systems.
• Logistics, dispatching, scheduling, or service coordination experience.

Responsibilities

• Serve as the primary contact for customer and internal partner inquiries via phone and email.
• Process service requests for repairs, preventative maintenance, equipment installations, and non-repair support.
• Coordinate and dispatch field service technicians to customer locations within designated service timeframes.
• Assist customers and internal teams with order tracking, replacement parts, and service updates.
• Enter and maintain accurate customer, service, and inventory data within company systems.
• Coordinate installation requests and communicate scheduling details to customers and field teams.
• Support inventory and parts management, including order processing, expediting shipments, and tracking deliveries.
• Prepare and maintain reports, schedules, and documentation to support daily operations.
• Collaborate with cross-functional teams including Technical Support, Operations, Finance, Marketing, and IT.
• Perform additional administrative and customer support duties as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree