Customer Service Representative

UCFS Healthcare • Colchester, CT

15d • $20 - $23 • Onsite

About The Position

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. We are currently seeking a Customer Service Representative for our Colchester Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff. This role includes intake support for the front desk and behavioral services, as well as telephone support for all callers. UCFS specializes in integrated care, meaning access to essential services to meet complex needs. We work collaboratively across programs to remove barriers and streamline access to services including behavioral health, primary care, dental, and case management.

Requirements

• High school diploma or general education degree (GED)
• One year of related experience and/or training in a medical office OR 3 years in a customer service role
• An equivalent combination of education (above a high school diploma or GED) and experience may be considered
• Access to transportation for travel to other UCFS sites in Griswold, Norwich, New London, and Plainfield, CT as needed
• Familiarity with software programs such as Microsoft Office Suite
• Familiarity with electronic health records (EHR) systems, preferably EPIC
• Demonstrated communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
• Excellent communication, interpersonal skills, and problem-solving skills.

Responsibilities

• Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone.
• Follows the check-in and out workflow process to ensure that the client and clinical staff experience exceptional customer service.
• Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center services, utilizing proper systems for clinician and/or UCFS employee notification.
• Performs medical records duties; including requesting, retrieving and filing records, scanning documents into the Electronic Health Record, assisting in the Release of Information applications, and monitoring fax servers and laboratory interfaces.
• Enters new or existing demographic and insurance information into the Electronic Health Record, as well as perform insurance verifications and collect copay verification. Performs initial client intakes as necessary.
• Collects payments and copayments for services rendered and reconcile daily financial activities.

Benefits

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED