Customer Service Representative
About The Position
Be the Calm in the Storm - Where Compassion Meets Urgency. At Magnolia Veterinary Hospital, we’re looking for a Customer Service Representative to join our Emergency Services team on the 2nd shift. This isn’t your typical front desk role - it’s a fast-paced, high-impact position where your ability to stay focused, empathetic, and organized directly impacts the lives of pets and the people who love them. We’re an emergency hospital serving Anderson, SC, with round-the-clock care. Every shift you work helps families through their most stressful moments. You’ll be surrounded by veterinary professionals who thrive on collaboration, urgency, and mutual support. Whether you're just entering the veterinary field or looking to level up, we’ll help you build the skills that take you further.
Requirements
- Confident, compassionate communicator who can support clients through high-stress moments with empathy and clarity.
- Flexible for evening, weekend, and holiday shifts, and committed to being part of a life-saving emergency care team.
- Comfortable managing a fast-paced, high-volume environment.
- Tech-savvy, organized, detail-oriented, and able to keep records accurate, appointments on track, and the front desk running smoothly.
- Stay calm and kind under pressure, and can multitask seamlessly.
- Thrive in a collaborative environment and are eager to grow your skills while contributing to a mission-driven practice that values empathy, service, and professionalism.
Nice To Haves
- Foundational knowledge of veterinary emergencies and understand the urgency, sensitivity, and precision these situations require.
- Prior experience in veterinary or medical reception
Responsibilities
- Be the first point of contact for emergency clients, both on the phone and in person
- Triage incoming calls quickly and calmly while gathering key information
- Communicate clearly and compassionately with pet parents during high-stress moments
- Keep client records accurate and up to date to support smooth and effective care
- Manage appointment scheduling, billing, and a high caseload with organization and professionalism
- Maintain a polished and welcoming front desk, even during the busiest shifts
Benefits
- Competitive pay, based on experience
- Free virtual mental health for your household (ages 13+)
- Medical, dental, vision, and life insurance
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
