Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

The Staff Pad•Pomona, CA

13d•$24 - $39•Onsite

About The Position

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process. Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Requirements

1-2 years’ experience working in dental office
Excellent customer service and professional phone etiquette
Strong computer skills, including keyboarding, Windows, and accurate data entry
Exceptional patient relations and interpersonal skills
Ability to work effectively with diverse populations

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Welcome patients and clinic visitors with a warm, friendly smile
Greet and assist all patients and visitors promptly, courteously, and professionally
Treat patients, visitors, and staff with dignity, kindness, and compassion
Deliver exceptional customer service to enhance the patient and staff experience
Support smooth patient flow by promptly completing check-in and communicating next steps
Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
Verify and update patient demographics, insurance, and other required information in the EMR
Collect payments and follow cash-handling procedures established by the Finance Department
Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
Assist patients with completing required forms
Notify back-office care team members when patients complete the check-in process
Confirm appointments & follow up on appointment no-shows as directed
Maintain assigned program logs as directed by the Clinic Manager or doctor
Actively participate in assigned care team meetings
Complete assigned clinic closing duties, including securing the facility at the end of the shift
Maintain a safe, comfortable environment for patients, families, and staff
Follow HIPAA standards and maintain strict patient confidentiality
Perform other duties and responsibilities as assigned