Customer Service

ACC PREMIERE•Montoursville, PA

21h•$13 - $13•Remote

About The Position

American Customer Care / Premiere Response is hiring a remote Customer Service Representative to support consumers of well-known brands through phone, social media, live chat, email, SMS, and video platforms. The role handles customer questions and complaints, documents customer interactions, maintains knowledge of products and services, supports customer retention, and identifies upselling and cross-selling opportunities. Equipment and paid training are provided. Applicants living in Connecticut or New Jersey near company offices may be required to come in when necessary. Training includes product training, systems training on CRM and ACD tools, and remote training via Zoom. The company describes its culture as employee-centric, team-oriented, and focused on communication, employee development, and promotion from within.

Requirements

Minimum of two years of customer service experience in a call center environment.
Positive and professional demeanor.
Excellent written and verbal communication skills in both English and Spanish.
Minimum high school diploma.
Experience diagnosing and troubleshooting.
Experience supporting consumer products and/or services.
100% attendance during training.

Nice To Haves

College education preferred.
Experience supporting luxury brand products and services.
Experience supporting home appliances.
Experience in retail, sales, retention, and/or data entry.

Responsibilities

Handle customer inquiries and complaints.
Maximize sales opportunities through upselling and cross-selling profitable products.
Document and update customer records based on interactions.
Maintain knowledge of evolving products and services.
Increase customer retention through creative problem-solving.
Handle numerous customer inquiries promptly, accurately, and efficiently.