Customer Service Representative
TEKsystems•Tempe, AZ
•$21 - $21•Onsite
About The Position
This Customer Service Representative role offers hands-on training, career growth opportunities, and the chance to make a meaningful impact supporting healthcare customers every day. Handle inbound customer service calls and follow-up inquiries in a high-volume call center environment. Assist customers with prior authorizations, healthcare-related questions, and account information while maintaining accuracy and confidentiality. Navigate multiple systems and applications to document interactions, update records, and resolve customer concerns efficiently.
Requirements
- Minimum 1 year of recent high-volume call center experience.
- At least 1 year of tenure in previous roles with a stable work history.
- Ability to type at least 30 WPM.
- Comfortable using multiple computer systems simultaneously.
Nice To Haves
- Healthcare industry experience is preferred.
Responsibilities
- Handle inbound customer service calls and follow-up inquiries in a high-volume call center environment.
- Assist customers with prior authorizations, healthcare-related questions, and account information while maintaining accuracy and confidentiality.
- Navigate multiple systems and applications to document interactions, update records, and resolve customer concerns efficiently.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
