Customer Service Representative
About The Position
We’re looking for a full-time Business Development Representative to join our service department team. The ideal candidate will have previous experience working in a dealership customer service and administrative role. Answer incoming phone calls and online chats in order to assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership. Make outbound calls for service campaigns, to clients who missed their scheduled appointment, and to clients who have recently been in for service to check on satisfaction. Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues. Use dealership resources, good business judgment, and customer service skills to effectively solve problems. Accurately record information in various computer applications during the appointment setting or issue resolution process. Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience. Perform daily deposit and reconcile accounting schedules for accuracy. Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.
Requirements
- Applicants must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
- Authorized to work in the USA for any employer with a high school diploma (or equivalent).
- Previous experience in a similar role with similar responsibilities.
- Basic communication, problem solving skills, and mathematical skills using American units of measure.
Nice To Haves
- Previous experience working in a dealership customer service and administrative role.
Responsibilities
- Answer incoming phone calls and online chats to assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership.
- Make outbound calls for service campaigns, to clients who missed their scheduled appointment, and to clients who have recently been in for service to check on satisfaction.
- Actively listen to our clients and their needs.
- Ask questions to determine the nature of mechanical problems, service needs, or issues.
- Use dealership resources, good business judgment, and customer service skills to effectively solve problems.
- Accurately record information in various computer applications during the appointment setting or issue resolution process.
- Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience.
- Perform daily deposit and reconcile accounting schedules for accuracy.
- Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.
Benefits
- Competitive total compensation package
- Get paid EVERY FRIDAY by direct deposit
- Customer satisfaction bonuses
- Paid holidays, sick time, and vacations
- Paid training and Mercedes-Benz certification
- Career paths in Sales or Service department
- Dealership is closed Sundays
- Medical and dental coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Voluntary long-term and short-term disability insurance available
- $25,000 company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases
- Onsite parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
