Customer Svc Rep 2 or 3

Georgia Department of Public Health • Hall County -Gainesville, GA

2d • Onsite

About The Position

The Hall County Women, Infants & Children's (WIC) Department is seeking a Customer Service Representative. As a Customer Service Representative with Hall County Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Requirements

• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
• High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

Nice To Haves

• To be able to speak, read and write Spanish.

Responsibilities

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Completing participants intake in person and over the phone, scheduling appointments, maintaining clinic flow, answering phone calls and emails, making appointment reminders, working on clinic reports, and communicating and coordinating with colleagues.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• a defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• medical/childcare spending accounts can be established in addition to deferred compensation – 457.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED