Customer Service Travel Representative | Remote

Destination Careers•Georgia, GA

13d•$35,000 - $65,000•Remote

About The Position

We are seeking a reliable, client-focused Customer Service Representative to support clients before, during, and after their travel planning process. The role involves providing timely communication, resolving issues, and helping ensure a smooth travel experience. The position is fully remote and is suited to someone with strong communication skills, a passion for helping others, and a commitment to exceptional service in the travel industry.

Requirements

Previous experience in customer service.
Strong written and verbal communication skills.
Detail-oriented, with strong organizational and problem-solving abilities.
Comfort using email, CRM platforms, and online booking tools.
Ability to work independently in a remote environment.
Must be 18 years or older.
Access to a computer and a stable internet connection.
Interest in the travel industry and passion for client satisfaction.

Nice To Haves

Customer service experience in travel, hospitality, or another service industry is preferred.

Responsibilities

Respond to customer inquiries by phone, email, and chat platforms.
Assist with booking confirmations, travel changes, and general service questions.
Resolve customer concerns professionally and efficiently.
Communicate updates about itineraries, travel documents, or supplier changes.
Maintain accurate records of client communications and updates.
Coordinate with suppliers, vendors, and internal team members to fulfill service requests.
Stay informed about travel policies, destinations, and industry changes relevant to client needs.