Customer Service Representative
EcoShield Workday•Kailua, HI
•Onsite
About The Position
The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management.
Requirements
- 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
- Strong communication skills to interact with clients and provide customer service.
- High School Diploma or GED, preferred.
Responsibilities
- Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
- Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
- Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
- Monitor customer appointment schedules and proactively support appointment adherence and service completion.
Benefits
- Weekly Pay – get paid every Friday!
- Paid sick and vacation time
- 10 company-paid holidays.
- Comprehensive benefits package including medical, dental, and vision options.
- 401(k) with a competitive match.
- Access to the Employee Assistance Program (EAP).
- Discounted pest control services for employees and their friends and family.
- Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs
- Financial Well-Being – 401(k) with company match to help you plan for the future
- Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars
- Income Protection – Short- and long-term disability and life insurance options
- Wellness & Mental Health Support – Employee Assistance Program and wellness resources
- Flexible Care Access – Virtual care options for convenient, on-demand support
- Growth & Stability – A company that invests in your long-term success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
