FM Customer Service Representative

Brigham Young University – Hawaii

3d•$16•Onsite

About The Position

The Facilities Management Office seeks a part-time Customer Service Representative to join their team. This individual will be responsible for the prompt and efficient processing of housing and campus work orders, fleet reservations, calls, and emails. This individual will be expected to help the Facilities Management Office by providing professional customer service. Through established processes, they will also be a highly functional information center for all FM operations.

Requirements

Proficient in the use and application of MS Office (Word, Excel and PowerPoint)
Ability to follow detailed instructions
High levels of professionalism and excellent customer service skills
Ability to maintain confidentiality, proper phone etiquette and dependability
Excellent at multi-tasking and time management
Critical problem-solving skills and strong communication skills, written and verbal
Positivity and not be offended by complaints from customers
Must be enrolled as full-time student
High School
3 Months General Work Experience

Nice To Haves

Students may only have 5 open job applications at a time.
Work Experience: Entry-Level (Foundational) Work Experience Description: Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.

Responsibilities

Handling inbound/outbound customer contacts by phone or email
Greeting on-site customers and acknowledging their needs
Processing housing and campus work order data in WebTMA to ensure accurate and timely repairs, technician scheduling and billing
Communicating with supervisors to inform of work orders and relaying messages from supervisors to customers and vice versa
Managing, maintaining, and scheduling fleet vehicle reservations, for campus-wide departmental use
Creating instructional documents
Additional responsibilities and projects as needed