Corporate

EssilorLuxottica Group•Los Angeles, CA

6d•$20 - $30•Onsite

About The Position

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries. Supervision ranges from close to general.

Requirements

High School education or equivalent preferred
Previous related experience or training
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write short correspondence
Ability to communicate effectively in a team environment
Ability to use professional language/conduct when communicating externally to customers
Basic math abilities
Ability to multi-task and prioritize
Demonstrate good judgment and decision-making skills
Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook
Keyboarding skills with the ability to 10 key and type 35-40 WPM

Nice To Haves

ABO Certified preferred
2-4 years previous related experience and/or training

Responsibilities

Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and/or redo’s, technical questions, and conduct outbound calls.
Prioritize and problem solve complex customer issues and concerns.
Manage Customer late lists, moving late jobs through lab and communicating with customers.
Investigate and troubleshoot shipping and delivery concerns.
Act as a liaison between the lab and inter-company laboratories.