Customer Service Representative

Circle K•Pittsburgh, PA

10d•$15 - $16•Onsite

About The Position

The Customer Service Representative position is a part-time role responsible for providing excellent customer service, maintaining store cleanliness and condition, managing merchandising and stock, controlling sales and financial aspects, ensuring security, and performing administrative duties. This role requires adherence to company standards, accurate transaction handling, and effective communication.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment (cash registers, scanners, dispensers, etc.).
Ability to work as scheduled, including arriving on time.
Ability to communicate information and ideas effectively.
Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide) preferred.
Ability to perform essential duties and physical functions.
Ability to work in the described conditions.

Responsibilities

Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greet customers upon entry and thank them upon departure.
Offer assistance, suggestions, and recommendations to customers.
Accurately ring up all sales using the cash register and handle various payment types.
Operate fuel consoles, lottery machines, money order machines, and telecom transactions.
Maintain store facility condition and equipment to company standards through cleaning and general housekeeping.
Perform multi-function cleaning duties inside and outside the store, including basic upkeep of equipment.
Inspect store facilities and equipment for safety, cleanliness, and proper working order.
Notify the Store Manager of any equipment failure or maintenance/supply needs.
Complete build-to’s for ordering/purchasing merchandise.
Receive and verify vendor deliveries.
Maintain adequate stock and supplies, rotating stock properly.
Place advertising and pricing signage inside or outside the facility.
Control merchandise, cash shortages, and other selling expenses.
Assist in maintaining proper inventory levels and performing shift audits.
Keep accurate cash, sales, and inventory control records and account for variances.
Notify the Store Manager of any sales, cash, or inventory discrepancies.
Follow company guidelines for product breakage or spoilage.
Report all incidents (employee/customer injuries, theft, property damage, sanitation issues) to the Store Manager.
Report any unsafe, unlawful, or unethical conduct.
Keep an accurate record of all shift and timekeeping paperwork.
May take inventory of supplies and equipment.
Attend job-related meetings.
Provide regular and predictable onsite attendance.
Perform other duties as assigned by the Store Manager.