Customer Service Representative

Johnson Brothers•Saint Paul, MN

4d•Onsite

About The Position

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry! We are seeking an individual with outstanding communication skills to join our Customer Service team in St. Paul, MN. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. You will be part of a fun educational experience teaching you about our year-round and seasonal products through tastings, working with various divisions and warehouse training and tours. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus. This position is primarily in office Monday through Friday.

Requirements

2+ years of relevant experience and/or a 2 year college degree
Excellent communication skills both internally and externally and at all levels
A passion for learning and growing with us
Proven ability to work independently and is reliable
Attention to detail is critical, accuracy is a must
Ability to find ways to increase efficiency
Effective problem-solving skills when encountering new and unique challenges
Excellent skills with the entire MS Office Suite

Nice To Haves

AS400 experience is preferred

Responsibilities

Provide excellent service and support to our customers and internal teams
Timely responses to customer inquiries regarding their account
Build and maintain customer and sales relationships
Ensure proper pricing levels for specific customers are entered timely and accurately
Assist customers and sales staff with new account set up and troubleshooting
Work with sales support teams to issue product samples
Act as a liaison for our National Chain accounts
Back up receptionist on a rotating schedule and as necessary
Communicate with sales and operations for account reconciliation assistance
Offer product guidance and knowledge when necessary
Maintain our database using our proprietary software also used by our customers.
Monitor customer billbacks through our in-house software and perform regular billback audits to ensure accuracy
Run and distribute daily reports