Customer Service Rep(02828) - 2255 E Division St

Domino's Franchise • Diamond, IL

1d

About The Position

The Customer Service Representative provides customer support at the Diamond, United States location on 2255 E Division St. The role handles customer inquiries and concerns with professionalism and empathy, provides accurate information about products and services, documents interactions, and follows up to ensure issues are resolved. The representative also escalates complex issues, meets performance metrics, and works collaboratively while maintaining quality service during high-volume periods.

Requirements

• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to remain calm and patient during difficult customer interactions.
• Problem-solving mindset and ability to think creatively about solutions.
• Proficiency with computer systems and basic software applications.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Time management skills to handle multiple customer inquiries simultaneously.
• Ability to work collaboratively with team members and other departments.

Nice To Haves

• Previous customer service experience.
• Familiarity with Customer Relationship Management (CRM) software.
• Knowledge of conflict resolution techniques.

Responsibilities

• Answer inbound customer calls, emails, and messages in a timely and courteous manner.
• Listen to customer concerns and identify appropriate solutions.
• Resolve customer issues and complaints with a supportive and empathetic approach.
• Provide accurate information about products and services.
• Document customer interactions and maintain detailed records in the system.
• Follow up with customers to confirm their issues have been resolved satisfactorily.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Multitask while maintaining quality service during high-volume periods.
• Adhere to company policies and procedures.
• Collaborate with team members and other departments.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed