Customer Service Representative
About The Position
You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let’s talk!
Requirements
- Basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Ability to analyze information to make appropriate decisions and solve problems
- Ability to navigate multiple systems and applications efficiently
- Ability to maintain established levels of productivity, service, and quality standards
- Ability to work collaboratively with team members and business partners
Nice To Haves
- Property and Casualty Insurance principals
- Chubb product offerings
- Applicable systems and tools
Responsibilities
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Responsible for cross-selling coverage to round out accounts
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
