Customer Service Representative

Eco Home Solutions Inc•Lenoir City, TN

15d•$0 - $18•Onsite

About The Position

ECO HOME SOLUTIONS, INC. AND DBA CROSSVILLE HEATING AND COOLING, INC. IS A FAMILY OWNED, RAPIDLY GROWING HOME SOLUTIONS COMPANY! WE UNDERSTAND THAT OUR GREATEST ASSET IS OUR TEAM. WE ARE ON THE SEARCH FOR TOP NOTCH TALENT TO JOIN OUR PHENOMENAL TEAM. IF YOU ARE LOOKING TO SHOWCASE YOUR SKILLS AND BE A PART OF A COLLABORATIVE AND PROFESSIONAL TEAM, ECO HOME SOLUTIONS, INC. IS THE PLACE FOR YOU!

Requirements

Good customer relations and interpersonal skills
Excellent organizational and time management skills
Ability to work in a fast-paced environment and under pressure
Positive and outgoing personality
Advanced customer service skills
Ability to multitask
Strong ability to use Microsoft office, email and internet applications
Excellent verbal skills
Professional phone skills
Strong interpersonal skills
Proficient in English (oral and written)
Active listener with excellent communication skills
Sound judgment and critical thinking
Proficient in Microsoft Office
Excellent communication skills
Strong customer service orientation
Ability to type accurately and efficiently
A High School diploma or general education degree (GED) required.

Responsibilities

Provide exceptional customer service by answering calls and emails from customers regarding HVAC inquiries and issues
Schedule inbound appointments for customers with our technicians
Process customer payments and maintain accurate records
Maintain and update customer database with relevant information
Outbound Calling and scheduling leads for our sales and service team members
Perform any other duty that may be directed by management.