Customer Service Representative

AmeriVet•Palm Desert, CA

1d•Onsite

About The Position

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Requirements

Professional and friendly phone etiquette
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented

Nice To Haves

Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures

Responsibilities

Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operate multiple-line telephone system, including answering incoming calls, placing callers on hold, transferring calls, and paging staff members appropriately.
Take and route messages for veterinarians and staff members.
Empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous.
Remain calm and collected in the face of emergency situations.
Accept payments, make change, process credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).