Customer Service Representative

City of Elmhurst • Elmhurst, IL

10d • $26 - $37 • Onsite

About The Position

Provides a variety of administrative services to support the customer service needs of the Community Development Department.

Requirements

• High school diploma/GED
• Two years of experience providing customer service which has included handling money and researching accounts
• Ability to communicate with the public, in person and over the telephone.
• Proficiency in Microsoft Word, Excel, and related applications.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Ability to read and understand construction drawings, in a cursory manner, in order to give general information and relate simple standard requirements to permit applicants.
• Correct business English, including spelling, grammar, and punctuation.
• Reviewing customer accounts, identifying discrepancies and determining action needed.
• Performing basic mathematical calculations.
• Updating and maintaining customer records in a computerized database; acquiring account-related information from multiple sources including computerized databases.
• Assessing customer requests and determining appropriate resolutions.
• Interpreting applicable codes, regulations and procedures and explaining them to diverse groups of people.
• Communicating account information clearly and correctly to customers.
• Producing written correspondence with clearly organized thoughts and proper sentence construction, punctuation, and grammar.
• Processing payment transactions and accurately posting to customer accounts.
• Correctly using information on the application to assess and collect fees.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Regular and reliable attendance is an essential function of this role.

Responsibilities

• Enters data into computer, for permits, inspections and code enforcement activity.
• Acts as support staff for the Building Commissioner in assisting people at the front counter; answers questions, issues permits, disseminates information, and accepts and processes inquiries regarding building codes, permits, code enforcement, construction requirements and zoning matters.
• Explains City rules, regulations and procedures to citizens and contractors, aids citizens in filling out forms and applications for service. Provides information and handouts pertinent to buildings/additions, sign permits, elevators, plumbing, fences, swimming pools, and electrical.
• Types and proofreads records, forms, and correspondence.
• Indexes and files correspondence, reports, and forms. Maintains records and filing systems according to established methods and procedures.
• Answers telephone calls and provides routine information.
• Maintains directories and extensions of offices.
• Counts and verifies funds received, writes receipts, maintains appropriate records and prepares deposit tickets. May maintain accounts receivable and payable records.
• Operates office technology as required.
• Maintains current elevator certificates records.
• Maintains files of microfilm drawings.
• Notifies Assessors Office of permit activity and obtains related drawings for the Assessor.
• Coordinates Health Department approvals.
• Coordinates FOIA responses with the FOIA Officer.
• Compiles and completes monthly and yearly building and code enforcement reports.
• Maintains departmental payroll records on the City's financial software program.
• Notifies DuPage County Clerk's Office of lawn sprinkler permits.

Benefits

• medical
• dental
• vision
• life insurance (City contributes annually half the cost of the deductible to employee HSA)
• tuition reimbursement
• paid time off
• participation in the Illinois Municipal Retirement Fund (IMRF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED