Customer Service Representative

BURNCO Rock Products Ltd•Westminster, CO

9h•Onsite

About The Position

BURNCO is seeking a Concrete Ready-Mix Customer Service Representative in Colorado. This role serves as the main point of contact for customers placing concrete ready-mix orders, guiding them from order placement through delivery. The representative will collaborate with Sales, Dispatch, plant teams, and field crews to manage order details, changes, and scheduling, while ensuring customers are kept informed. Key responsibilities include supporting efficient truck scheduling, communicating material and volume needs, and maintaining accurate documentation and COD payments. Fluency in English and Spanish, along with strong knowledge of the Colorado Front Range, are essential for success in this position.

Requirements

Reliable attendance with the flexibility to work irregular hours, frequent overtime, and Saturday shifts
Strong knowledge of the service area; experience in the transportation and construction industries preferred
Proficient mathematical, computer, and telephone skills
Excellent customer service and communication skills, both verbal and written
Strong organizational and time-management abilities
Ability to multitask effectively in a fast-paced environment
Ability to perform well under pressure and meet tight deadlines
Fluency in both English and Spanish required
High school diploma or GED preferred
Minimum of one year of customer service experience in the concrete and/or ready-mix industry preferred
Must possess a valid driver’s license with a clean motor vehicle record (MVR)

Nice To Haves

Experience in the transportation and construction industries
High school diploma or GED
Minimum of one year of customer service experience in the concrete and/or ready-mix industry

Responsibilities

Take and process concrete ready-mix orders and assist customers from order placement through delivery
Communicate with Sales, Dispatch, plants, and Foremen regarding order details, changes, and project updates
Educate customers on products, mix designs, delivery availability, and industry standards
Manage order modifications before and during delivery and provide real-time status updates
Schedule truck assets efficiently to maximize resources
Process COD credit card payments and maintain order documentation and tickets
Support inventory accuracy by communicating volume and material changes
Perform additional duties as assigned
Fluency in English and Spanish required
Strong knowledge of the Colorado Front Range required