Customer Service Representative
HOMETOWN BANK NA•Galveston, TX
•Onsite
About The Position
The Customer Service Representative will interact with customers and co-workers by providing information in response to inquiries about products and services. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent.
- Computer experience, Microsoft Suite preferred.
Nice To Haves
- Previous customer service experience.
- Two or more years of banking experience.
- Multi-lingual capabilities, including Spanish, are a plus.
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products and services.
- Examine endorsements and signatures on large paid items.
- Assists with customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Pulling and filing of closed/ dormant signature cards.
- Review obituaries daily.
- Scan daily work.
- Research for subpoenas.
- Complete incoming credit report requests.
- Responsible for ensuring the Code of Ethics is being followed.
- Responsible for reporting any Code of Ethics/ Internal fraud violations.
- Follow all bank policies and procedures.
- Performs all other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
