Customer Service Representative

NetVendor • Tualatin, OR

13d • Onsite

About The Position

The Customer Service Representative plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers — delivering responsive, professional support across multiple communication channels.

You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this an dynamic and impactful role within our organization. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future.

Requirements

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
• Basic level of experience with email and chat technologies
• Solutions-oriented with strong and creative critical thinking skills
• Able to troubleshoot, problem solve, make logical decisions, and set priorities
• Able to work effectively under pressure
• Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
• Strong written and verbal communication skills
• Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
• High School diploma or GED
• 1-2 years of Customer Service experience

Nice To Haves

• Bilingual: Fluent in both English and Spanish
• Experience working in a high-volume call center, taking back-to-back calls
• Experience with NICE inContact or other similar contact center programs

Responsibilities

• Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
• Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
• Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
• Return outbound calls to customers who have left voicemails.
• Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
• Respond to customer emails and chats in a timely, helpful, and professional manner.
• Take on additional responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED