Customer Service Representative

Winslow Memorial Hospital Inc•Winslow, AZ

About The Position

The Customer Service Representative (CSR) serves as the hospital’s primary contact for all patient billing inquiries. Provides information regarding hospital billing practices, policies, and patient billing statements. Responsible for receiving cash payments, issuing receipts, and posting cash payment data. To ensure timely processing of the patient record the CSR will ensure receipt of all inpatient/outpatient/emergency department patient records; analyze each patient record for completeness as outlined in the policy and procedures. Maintain workflow ensuring that records are scanned into PowerChart in a timely and efficient manner. Complete and process a birth certificate for all newborns, fetal death certificate as needed meeting regulations of the Az. Dept. of Health Services Bureau of Vital Records, and those of the Hospital Paternity Program. Answering of requests for records received by mail, phone, fax, walk-in. Charge entry. Assists in all areas within the department as assigned.

Requirements

High School diploma or equivalent.
Two (2) years’ experience in a healthcare environment, particularly in healthcare billing, collections, or payment processing preferred.
One (1) year experience in accounting or handling cash and/or cash reconciliation in a healthcare facility or hospital preferred.
One (1) year experience in a hospital medical record department or similar medical office setting preferred.
Good verbal and written communication skills.
Ability to communicate effectively.
Familiarity with medical billing/collections and healthcare insurance.
Experience with analyzing explanation of benefits (EOBs) from various insurance companies.
Basic knowledge of insurance processing technology.
Strong attention to detail, interpersonal and customer service skills.
Ability to work in a fast-paced environment.
Ability to comply with procedural guidelines and maintain confidentiality.
Excellent organizational and time management skills.
Strict adherence to LCMC’s policies and procedures to specifically include confidentiality.
Microsoft Word, Excel and PowerPoint proficiency.
10-Key proficiency.
Demonstrate proficiency with relevant hospital software applications.
Demonstrate proficiency with standard office equipment and PC software.

Nice To Haves

Healthcare billing, collections, or payment processing experience.
Experience in accounting or handling cash and/or cash reconciliation in a healthcare facility or hospital.
Experience in a hospital medical record department or similar medical office setting.

Responsibilities

Serve as the hospital’s primary contact for all patient billing inquiries.
Provide information regarding hospital billing practices, policies, and patient billing statements.
Receive cash payments, issue receipts, and post cash payment data.
Ensure receipt of all inpatient/outpatient/emergency department patient records for timely processing.
Analyze each patient record for completeness as outlined in policy and procedures.
Maintain workflow ensuring records are scanned into PowerChart in a timely and efficient manner.
Complete and process birth certificates for all newborns and fetal death certificates as needed, meeting regulatory requirements.
Respond to requests for records received by mail, phone, fax, or walk-in.
Perform charge entry.
Assist in all areas within the department as assigned.