Customer Service Representative

Pratt Industries•Valparaiso, IN

18d•Onsite

About The Position

This role involves taking and processing customer orders, addressing all customer inquiries and complaints, and maintaining customer files. The representative will also process billing, coordinate accounting credits, record and distribute customer order changes, and fax confirmations to customers. Additionally, the position assists sales personnel in generating supplemental sales and tracks warehouse items to ensure availability and adherence to minimum/maximum levels, analyzing monthly usages and re-stocking per customer. The role requires compliance with company policies and procedures, with additional duties assigned by management.

Requirements

High school diploma or GED
Excellent communication skills.
Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, divide in all units of measure.
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS
Regularly required to walk and talk and hear, stand, and sit.
Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry

Responsibilities

Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax confirmations to customers.
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.
Complies with company policies and procedures.
Additional duties as assigned by management.