Customer Service Representative
About The Position
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. As a Customer Service Representative I, you will play a critical role within our Order Management Team, serving as the primary connection point between our customers, internal partners, and factory operations. You will be responsible for receiving and processing routine customer orders, inquiries, and complaints, ensuring accuracy and timely follow‑through. Your work directly supports Largo’s operational excellence, enabling our production team to meet aggressive deadlines and maintain exceptional service levels. This frontline role is essential to keeping our factory operating efficiently and ensuring every customer receives a best‑in‑class experience.
Requirements
- Associate degree or an equivalent combination of education and experience.
- Minimum of 2 years of customer service, order management, or related experience.
- Strong communication skills with the ability to build relationships across teams and with customers.
- Ability to manage competing priorities in a fast‑paced manufacturing or operations environment.
- Proficiency in MS Office and ability to learn internal order systems quickly.
Nice To Haves
- Experience supporting manufacturing, operations, or supply chain environments.
- Familiarity with product configuration, scheduling, or order life‑cycle processes.
- Demonstrated ability to remain calm and solution‑focused when supporting customer escalations.
Responsibilities
- Receive and process routine customer orders with accuracy and attention to detail.
- Respond to inquiries and complaints professionally while ensuring timely resolution.
- Maintain ongoing communication and relationships with assigned customers and sales staff.
- Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
- Monitor order status, communicate updates, and proactively address potential delays or issues.
- Serve as the communication link between customers, operations, production, and sales teams.
- Document all customer interactions according to Johnson Controls standards.
- Support continuous improvement activities in order management and customer experience.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
