HYBRID Customer Service Representative

TEKsystems • Jacksonville, FL

1d • Hybrid

About The Position

This is a remote position for residents within 60 miles of Jacksonville, FL. The role involves responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Additionally, you will perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts. You will also advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. The role handles a call volume of 80-100+ calls daily.

Requirements

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Must be comfortable and able to submit to a lifetime background check and collections check during onboarding
• MUST be open to work between 11:00am - 12:00am EST
• Full availability needed for training from 5/26 - 7/30

Responsibilities

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees